Active listening is a ability that can be gained and also developed with practice. However before, active listening deserve to be hard to master and will certainly, therefore, take time and patience to build.

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"Active listening" means, as its name suggests, actively listening. That is fully concentrating on what is being sassist fairly than simply passively ‘hearing’ the message of the speaker.

Active listening involves listening through all senses. As well as giving full attention to the speaker, it is vital that the ‘energetic listener’ is likewise ‘seen’ to be listening - otherwise the speaker might conclude that what they are talking around is uninteresting to the listener.

Interest deserve to be conveyed to the speaker by making use of both verbal and non-verbal messperiods such as maintaining eye contact, nodding your head and smiling, agreeing by saying ‘Yes’ or simply ‘Mmm hmm’ to encourage them to continue. By offering this "feedback" the perboy speaking will certainly generally feel even more at ease and therefore connect more conveniently, openly and honestly.


Listening is the a lot of standard component of interindividual communication skills.

Listening is not somepoint that simply happens (that is hearing), listening is an energetic process in which a aware decision is made to listen to and understand the messages of the speaker.

Listeners need to reprimary neutral and non-judgmental, this implies trying not to take sides or form opinions, especially at an early stage in the conversation. Active listening is likewise around patience - pasupplies and brief periods of silence must be accepted.

Listeners have to not be tempted to jump in via questions or comments eincredibly time tright here are a couple of secs of silence. Active listening entails providing the various other person time to explore their thoughts and also feelings, they need to, therefore, be offered adequate time for that.


Active listening not only means focusing totally on the speaker however likewise actively showing verbal and non-verbal signs of listening.

Normally speakers want listeners to show ‘energetic listening’ by responding accordingly to what they are saying. Proper responses to listening have the right to be both verbal and non-verbal, examples of which are detailed below:

Signs of Active Listening

Non-Verbal Signs of Attentive or Active Listening

This is a generic list of non-verbal signs of listening, in various other words people that are listening are more likely to screen at least some of these signs. However these indications may not be appropriate in all situations and also across all cultures.

Smile

Small smiles have the right to be provided to display that the listener is paying attention to what is being shelp or as a method of agreeing or being happy about the messperiods being got. Combined via nods of the head, smiles deserve to be powerful in affirming that messeras are being listened to and also taken.

Eye Contact

It is normal and generally encouraging for the listener to look at the speaker. Eye call can but be intimidating, particularly for more shy speakers – gauge how much eye call is correct for any given instance. Combine eye call with smiles and other non-verbal messperiods to encourage the speaker.

Posture

Posture have the right to tell a lot around the sender and receiver in interindividual interactions. The attentive listener has a tendency to lean slightly forward or sidemethods whilst sitting. Other indicators of active listening might incorporate a slight slant of the head or relaxing the head on one hand.

Mirroring

Automatic reflection/mirroring of any kind of facial expressions supplied by the speaker deserve to be a authorize of attentive listening. These reflective expressions can aid to show sympathy and also empathy in even more emotional cases. Attempting to consciously mimic facial expressions (i.e. not automatic reflection of expressions) have the right to be a sign of inattention.

Distraction

The active listener will certainly not be distracted and also therefore will certainly refrain from fidgeting, looking at a clock or watch, doodling, playing through their hair or picking their fingernails.

See our pages: Non-Verbal Communication, Body Language and Personal Appearance for more indevelopment.

Be Aware That:

It is perfectly possible to learn and also mimic non-verbal indications of active listening and not actually be listening at all.

It is more tough to mimic verbal signs of listening and understanding.


Positive Reinforcement

Although a strong signal of attentiveness, caution should be offered once using positive verbal reinforcement.

Although some positive words of encouragement might be advantageous to the speaker the listener must usage them sparingly so as not to distract from what is being said or place unnecessary focus on components of the message.

Casual and constant use of words and also phrases, such as: ‘exceptionally good’, ‘yes’ or ‘indeed’ deserve to become irritating to the speaker. It is usually much better to sophisticated and also define why you are agreeing via a details suggest.

Remembering

The human mind is notoriously negative at remembering details, especially for any type of size of time.

However before, remembering a few key points, or also the name of the speaker, have the right to help to reinpressure that the messperiods sent have actually been obtained and interpreted – i.e. listening has actually been successful. Remembering details, concepts and also concepts from previous conversations proves that attention was preserved and is likely to encourage the speaker to continue. Throughout much longer exchanges it might be correct to make exceptionally brief notes to act as a memory jog as soon as questioning or clarifying later.

See our page: Note-Taking.

Questioning

The listener deserve to demonstrate that they have been paying attention by asking appropriate inquiries and/or making statements that build or assist to clarify what the speaker has sassist. By asking appropriate questions the listener additionally helps to reinforce that they have an interest in what the speaker has been saying.

See our pages: Questioning and Types of Question for more information.

Reflection

Reflecting is closely repeating or paraphrasing what the speaker has sassist in order to present comprehension. Reflection is a powerful ability that have the right to reinforce the message of the speaker and show knowledge.

See our page: Reflection.

Clarification

Clarifying entails asking inquiries of the speaker to ensure that the correct message has actually been received. Clarification normally entails the use of open up concerns which permits the speaker to expand on certain points as crucial.

See our web page on Clarification.

Summarisation

Repeating an introduction of what has actually been sassist earlier to the speaker is a technique offered by the listener to repeat what has actually been shelp in their very own words. Summarising involves taking the major points of the obtained message and reiterating them in a logical and also clear way, providing the speaker opportunity to correct if crucial.


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More on listening: Listening Skills | The 10 Principles of Listening Types of Listening | Inreliable Listening