You have an open chat session in the queue

We’ve detected that you’re presently in a chat session. If you wish to proceed, you’ll need to close your chat session prior to you deserve to open up a new case.

You are watching: Current profile is not allowed to play

Note: if you close your chat session, please wait at least five minutes for our units to upday and enable you to open a new case. Close

You have actually a chat session in progress

We’ve detected that you’re currently in a chat session. If you wish to proceed, you’ll must close your present chat session and also then go to My Cases and cshed your situation before you deserve to begin a new chat session.

Note: if you close your chat session, please wait at least 5 minutes for our units to upday and also allow you to open a new instance.

You have an open case.

You currently have actually an open situation with us, and you may only have actually one assistance situation open up at a time. If you open a brand-new instance, your open up instance will certainly be CLOSED and you will certainly be inserted at the end of the queue. We recommfinish waiting for your current situation to be resolved


Are you sure you want to close your case?

Starting a new session will CLOSE your open situation and area you in the ago of the queue. You deserve to constantly wait for your existing ticket to be refixed.


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NOTICE: The current profile is not permitted to play on Xbox Live

Information about an Xbox Live profile error message

Question: I got a message that says NOTICE: The current profile is not allowed to play on Xbox Live. What does this intend, and why can not I play?

Answer: If you perform not have an active Xbox Live Gold account, you will certainly not be able to play online multiplayer games.

Players get this message for among three reasons:

Your Xbox Live Gold account was newly renewed. Please allow approximately 24 hours for Microsoft to procedure your transactivity.

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If you have actually even more questions about Xbox Live accounts, be certain to examine out Xbox Live membership.