A) making effective layouts. B) giving meals. C) receiving ingredients. D) preparing efficient employee schedules. E) all of the above. Answer: E

At Hard Rock Café, tasks that reflect operations or operations management include:

) preparing employee schedules.

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An operations job performed at Hard Rock Café is:

) to all firms, whether production or service.

Operations administration is applicable:

Operations Management

________ is the collection of tasks that creates value in the form of goods and services by transforming inputs right into outputs

marketing, production/operations, and finance/accounting

Which of the complying with are the primary features of all organizations?

W. Edwards Deming

Which of the adhering to pioneers was NOT making a skilled affect throughout the Scientific Management Era?


Which of the following would NOT be an operations attribute in a commercial bank?

generating the demand for the organization’s commodities or services.

The marketing function’s primary issue is with:

crew scheduling

Which of the following jobs within an airline company are concerned operations?


Marketing, production/operations, and also ________ are the three features that all organizations have to perform to produce goods and also services.

supply chain

What is a worldwide netjob-related of institutions and tasks that supply a firm through products and services?

instant communication

Which of the complying with fosters specialization and worldwide supply chains?

supply chains

Competition in the 21st century is no much longer between companies; it is in between ________.

examining exactly how world organize themselves for productive enterpclimb and discovering about a costly part of the enterprise.

Reasons to study operations monitoring include:

A) exactly how world organize themselves for fertile enterpincrease. B) exactly how goods and services are developed. C) what operations managers execute. D) a costly part of the enterprise. E) every one of the above. Answer: E

Reasons to study operations management incorporate discovering about:

) arrangement, organize, staff, lead, and control

What are the five aspects in the administration process?


Which of the adhering to is NOT an facet of the management process?

the identification of customers’ wants and also needs.

An operations manager is NOT most likely to be associated in:

creating the company income statement.

All of the following decisions fall within the scope of operations monitoring EXCEPT for:

A) layout strategy. B) maintenance. C) procedure and also capacity architecture. D) controlling high quality. E) every one of the over. Answer: E

The 10 strategic operations administration decisions include:

mass customization

Which of the adhering to is NOT among the 10 strategic operations monitoring decisions?


Which of the following is among the 10 strategic operations management decisions?

A) inventory needs B) capacity requirements C) personnel levels D) innovation E) All of the above affect layout decisions. Answer: E

Which of the following impacts layout design?


Which of the following is NOT a strategic operations administration decision?

statistical quality regulate.

Wchange Shewhart is detailed among the important civilization of operations administration because of his contributions to:

1920s; statistical sampling

Walter Shewhart, in the ________, provided the foundations for ________ in operations management.

nineteenth century; interchangeable parts

Eli Whitney, in the ________, gave the foundations for ________ in operations administration.

Eli Whitney

Who was the person the majority of responsible for popularizing interchangeable components in manufacturing?

Frederick W. Taylor.

The "Father of Scientific Management" is:

assembly line operations.

Henry Ford is noted for his contributions to:

W. Edwards Deming

Who among the complying with is associated with contributions to top quality regulate in operations management?

A) chemisattempt and also physics B) industrial engineering and management scientific research C) biology and anatomy D) indevelopment technology E) every one of the over Answer: E

The field of operations administration is shaped by advances in which of the adhering to fields?

The person a lot of responsible for initiating the use of interchangeable parts in production was Eli Whitney.

Which of the following statements is TRUE?

Charles Sorensen

Henry Ford and ________ are attributed with the breakthrough of the moving assembly line.


Which of the following is the ideal instance of a pure service?


The service sector renders up roughly what percent of all work in the United States?

Tangible products are generally produced and also consumed simultaneously; services are not.

Which is NOT true regarding differences in between goods and services?

Goods tend to have higher customer interactivity than solutions.

Which is NOT true about differences in between items and also services?

elementary education

Which of the adhering to solutions is LEAST most likely to be unique, i.e., customized to a details individual’s needs?

straightforward to store

Which of the complying with is NOT a typical organization attribute?

manufacturing and usage take place simultaneously

Which of the complying with attributes is a lot of typical of a service?

Both have actually top quality criteria.

Which of the following is a similarity in between products and services?

pure service

When a tangible component is not contained in a service, such as through counseling, it is dubbed a(n) ________.


Ilproficiency and negative diets have actually been well-known to price countries approximately what percent of their productivity?

12 covers/hr.

A foundry produces circular utility accessibility hatches (manhole covers). If 120 covers are produced in a 10-hour change, the productivity of the line is:

the reality that precise systems of meacertain are often unobtainable.

Productivity measurement is complicated by:

multielement performance.

The complete of all outputs created by the transformation procedure separated by the complete of the inputs is:


Which efficiency variable has actually the biggest potential to boost productivity?

decreasing inputs while holding outputs steady.

Productivity have the right to be enhanced by:

management; over one-half

The biggest contributor to productivity increases is ________, approximated to be responsible for ________ of the annual increase.


The element responsible for the biggest percentage of efficiency boost in the United States is:

Service operations are typically funding extensive.

Which of the complying with is NOT true once explaining why efficiency has a tendency to be lower in the business sector than in the production sector?

labor, resources, and also administration.

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Three typically used performance variables are:

services usually are labor-extensive.

The business sector has actually reduced performance improvements than the manufacturing sector because:

A) regularly challenging to automate. B) commonly labor-intensive. C) generally processed individually. D) frequently an intellectual job percreated by experts. E) All of the above make business productivity more tough. Answer: E

Productivity often tends to be more hard to boost in the company sector because the work-related is:

in between 8 and 9 hours

A tiny metal shop opeprices 10 hrs each day, producing 100 parts/hour. If efficiency were boosted 20%, just how many type of hours would the plant have to work-related to produce 1000 parts?